Refund & Replacement
Refunds and Replacements
Defective items supplied by the manufacturer are eligible for an exchange or refund if the item(s) is returned in person to any Online Family Pharmacy branch within 24 hours of the purchase date along with the e-payment confirmation provided they are on the same condition that they were sold and have not been damaged in any way.
Milk products, medicines and refrigerated items (e.g. Insulin, etc.) cannot be returned nor refunded if found to be in violation of the applicable regulations and laws of the State of Qatar. In case of an error in website data, the price of the product or its validity or its capacity, our employees will contact you to fix the error without any extra charge from your side.
Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.
Products purchased from the Promotion are non-returnable items. However, in cases with defective products by supplier/manufacturer's fault, we will only exchange it with the same product after inspection that it is of no fault of the customer and with receipt or proof of purchase.